Frequently Asked Questions
About the Store
The company store is a secure e-commerce shopping website that offers an array of products to promote the brand. The site is hosted, managed and fulfilled by Shumsky, located in Dayton, Ohio.
Shumsky is a WBENC Certified Women’s Business Enterprise located in Dayton, OH. Our vision is to be the partner of choice to assist our client’s creative ideation and execution, while inspiring pride and market envy for their brands. Look to Shumsky for promotional solutions including online store development, fulfillment and distribution, idea generation and custom product creation.
If you have any questions, contact us at:
811 E. Fourth St.
Dayton, OH 45402
Phone: (800) 414-8946
How can I search for products?
There are two easy ways to look for products:
1. You can use the search bar in the upper right hand corner of the screen. Simply type a keyword in the field (i.e. shirt, mug, blue) and click the "Search" button.
2. You can browse all products in the store by clicking on the "Product Catalog" link in the top navigation bar.
What is a shopping cart and how do I use it?
If you wish to purchase a product, simply click on the item. If there are options for that item, you can click "Product Options" to view options, then click "Close" to go back to the item. To order, click "Order Now" and select Qty, Size, and Color, if applicable, then click "Next". Click "Add Another Product" if you're not finished selecting items, or if you are ready to check out, fill out "New Customer" or "Returning Customer" information and click "Checkout" to finalize your order.
Is my credit card information safe?
Yes. It is our policy to keep your credit card information secure. When you enter your credit card information online, we use a secure order site, which encrypts and protects your credit card information.
Is there a guarantee for merchandise ordered from this site? What is the return policy?
We offer you a 100% satisfaction guarantee. You may return defective, damaged and unused current merchandise from stock for a full refund or exchange within 30 days of purchase. Stock items may be returned to inventory within the 30 day return period if unworn, unwashed, unaltered or otherwise unused. Shumsky reserves the right to have final judgement on elective returns. Freight costs associated with elective returns will be the responsibility of the individual requesting the return. Please contact our Customer Service Department (1-800-414-8946) with any questions regarding returns.
To expedite the return process, have your order number (located in the upper right portion of the packing list) ready when you call.
When will my order be shipped?
All in-stock items are shipped within 24 business hours of order submission. Please allow 2-6 weeks for back-ordered items.
Where do orders ship from?
All orders ship from Shumsky's Distribution Center in Dayton, Ohio.
How are shipping charges calculated?
There is a minimum shipping charge of $10.50. For any order totaling over $105, shipping is calculated at %10 of the order total. Handling charges are included in the shipping charge.
Is there sales tax?
In Indiana, Michigan, and Ohio taxes will be applied.
What are the hours of operation for customer service?
Monday - Friday, 8:00 am - 5:00 pm Eastern Time.
What methods of payment do you accept?
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.